Silesia Growth Hub Privacy Policy

Introduction

Silesia Growth Hub is a company from Katowice. For 9 years, we have been working directly on production floors. We know that in business, hard facts and trust matter. We take the same approach to your data. This website is intended to inform about our services, such as ERP system implementation or production analytics. When you use our site, you entrust certain information to us. This document explains what data it is, why we need it, and how we care for it. We don't use difficult legal terms. We write specifically because we respect your time. The system should make work easier, and the privacy policy should clearly define the rules of the game.

Who manages your data?

The personal data administrator is Silesia Growth Hub, located at ul. Mariacka 12, 40-014 Katowice. You can contact us by traditional mail or by sending an e-mail to [email protected]. If you prefer a phone call, call +48 32 253 90 21. We are a small team of 5 experts. Your inquiries don't go to a large corporation, but straight to the people who handle process optimization. Numbers don't lie, so we take care of order in documentation just as we care for order in your factory's data.

What information do we collect?

We only collect data that we need to contact you or for the site to function correctly. First, there is data from the contact form. When you request an audit or quote, we ask for your name, surname, business e-mail address, and company name. We often also ask for information on how large a team you manage. This allows us to prepare for the conversation and not waste 20 minutes of your time on basic questions. Second, we collect technical data. When you enter the site, our server automatically records your IP address, browser type, and visit time. These are standard server logs that help us monitor site security. Third, we collect data from our ROI calculator. If you enter implementation costs and savings there, those numbers are only used to generate your result. We don't save them permanently unless you decide to send them to us with an inquiry.

Why do we need this data?

The main goal is simple: we want to answer your questions. If you write to us about Excel errors or warehouse problems, we must have a way to get back to you. We usually reply within 4 business hours. Data about your company helps us check if our experience fits your industry. Since 2015, we've focused on manufacturing plants, so if you run a workshop or factory, this information is crucial for us. We also use data for analytics. We want to know which blog articles are most useful. If we see that a text about machine downtime was read by 83 people in a month, we know it's worth writing more about runtime optimization. This makes the site more practical for business owners from Silesia.

Cookies and analytical tools

Our site uses cookies. These are small text files saved on your device. We use them so the site works efficiently and quickly. Some cookies are necessary for navigation or forms. Others help us measure site traffic. We use simple analytical tools that show us where our guests come from (e.g., Katowice or Gliwice) and which subpages they view. We don't track your entire life online. We're only interested in how you use our content about production digitalization. You can disable cookies at any time in your browser settings. The site will still work, though some functions may be slightly slower. No more manual data transcription – cookies do it for you in the background so you don't have to set the same preferences twice.

Data sharing

The rule is short: we don't sell your data to anyone. Your name or e-mail will not end up on any commercial list for external companies. We only share data with trusted technical partners who help us run the business. These are, for example, hosting providers who maintain our servers and companies providing e-mail delivery tools. Each of these entities must care for the security of your information as much as we do. If the law forces us (e.g., a tax audit), we will have to share data with the appropriate offices, but these are exceptional situations. Daily, your data stays with us at Silesia Growth Hub.

Your rights

According to GDPR regulations, you have full control over your data. You can ask us at any time what information we have about you. You have the right to correct it if, for example, you changed your phone number or workplace. You can also request the complete deletion of your data from our database. If you send such a request to [email protected], we will handle it without delay. You also have the right to restrict data processing or transfer it. We don't make problems out of this. We believe the system should make life easier, not complicate it. If you feel your data is processed incorrectly, you have the right to file a complaint with the President of the Personal Data Protection Office. However, we encourage you to write to us first – we will clarify every doubt.

Security

We take security seriously. Our site has an SSL certificate, which means the connection between your computer and our server is encrypted. Your form data doesn't fly around the network in plain text. We regularly update our systems and watch our passwords. We know that the floor must earn, and downtime caused by a data leak is the last thing a business owner needs. While no method on the internet provides a 99.6% guarantee, we use industry standards to minimize any risk. Access to your data is only given to authorized SGH employees who have been trained in privacy protection principles.

Policy changes

The tech world changes fast. Sometimes we implement a new analytical tool or change the reporting method. Then we must update this document. We always provide the last update date at the bottom of the page. If we introduce very significant changes, we will inform you on the home page. We encourage you to look here once in a while, especially before ordering a larger audit or ERP implementation. This way, you'll be sure nothing surprises you.

Privacy contact

If anything in this text is unclear, just ask. We don't like fluff and will gladly explain our procedures in simple words. You can write to us at e-mail: [email protected] or visit us at the office in Katowice at ul. Mariacka 12. We are available Monday to Friday from 9:00 AM to 5:00 PM. Remember, our approach is pragmatic – we take care of your data so you can focus on monitoring your production's efficiency. Numbers don't lie, and transparency is the basis for good cooperation.